Greater Baton Rouge

Stop hunting for someone every time something breaks.

You text one number. We find the plumber, check that he is licensed and insured, read his quote before you do, and stay on it until the work is done right. $39 a month.

Founding rate: $299 for the first year. All 50 founding spots are open.

BR Home Concierge ● Typically replies in 9 minutes
Water is pooling under the water heater in the garage. Not a lot, but it's definitely wet. 7:42 AM
Got it — can you send a photo of the pipe coming off the top? 7:43 AM
That's the discharge line, not the tank. Good news: it's a repair, not a replacement. Sending it to Broussard Plumbing now. 7:44 AM
Broussard can be there Thursday 1–3. His quote came in at $385 — we checked it against two similar jobs this quarter ($350 and $420), so it's fair. Want us to book it? 2:38 PM
Yes please. Thank you. 2:41 PM

Three steps, and two of them are ours

You describe the problem once, in your own words. Everything after that is our job.

  1. 1

    You text us

    No forms, no app to learn, no directory to scroll. "The AC is blowing warm." That is enough to start.

  2. 2

    We match and vet

    We send it to a contractor from our network whose license and insurance we have verified and whose work we have watched. We read the quote before you do and tell you if it is out of line.

  3. 3

    You approve, they work

    The contractor schedules with you, does the job, and invoices you directly. We follow up, keep the photos and paperwork in your home file, and chase anything that goes sideways.

What the membership is, and what it isn't

We would rather you know exactly what you are buying than be disappointed in month two.

Included

Every month, whether you use it or not.

  • One number to text or call for anything wrong with the house
  • A vetted, insured local contractor matched to the job
  • Your quote reviewed against what similar jobs actually cost
  • Scheduling, reminders and follow-up handled for you
  • Priority over non-members when the network is busy
  • A running record of every repair done on your house
  • Maintenance reminders based on the age of your own systems
  • Someone in your corner if the work isn't right

Not included

Said plainly, up front.

  • Labor and materials. The contractor bills you for the work at his own rates. We do not mark it up.
  • Free handyman hours. Some memberships bundle a monthly visit. Ours does not, which is why ours costs a fraction of theirs.
  • A warranty on the work. That comes from the contractor. We hold him to it.
  • Guaranteed 2 AM response. We answer 7 AM to 7 PM. After hours we do what we can.
  • Whole-house remodels. We will point you to someone good, but big renovations are not what this is for.

What we can get you

At least two vetted providers in every major trade, so one busy plumber never becomes your problem.

One plan. No tiers to decode.

Cancel any time. We would rather you leave than stay annoyed.

Founding member · first 50

Home Concierge

$299 first year $399

Then $399 a year. Or pay $39 monthly with no commitment. Your founding rate is locked as long as you stay a member.

All 50 founding spots are open.

The details

Monthly
$39 / month
Same thing, 12 months
$468 / year
Annual
$399 / year
Founding annual
$299 first year
Setup fee
None
Contract
None
Covers
One home
Hours
7 AM – 7 PM, 7 days

Rent out a house?

Landlords, second homes and short-term rentals are a different job — tenant calls, turnovers, before-and-after photos, punch lists. We are building a plan for that now.

Ask about property coverage

Where we work

Greater Baton Rouge, and nowhere else until we are excellent here.

Fair questions

Do you do the work yourselves?

No. We are not a contractor and we do not hold a construction license. We coordinate. The work is performed by independent licensed contractors from our network, who quote you and invoice you directly.

Then what exactly am I paying you for?

The part you hate. Finding someone who answers. Knowing whether he is insured. Judging whether $385 is a fair price for a job you have never had done. Getting him to actually show up Thursday. Remembering that your water heater is seven years old.

If you already have a plumber you trust, an electrician you trust, and an HVAC guy you trust, you probably do not need us.

Who do I pay for the repair?

The contractor, directly, at his price. We never touch the money for the work and we do not mark it up. Contractors pay us a network fee out of their own revenue for the business we send them — which is disclosed to you here, and is why our membership is cheap.

How fast will someone come?

Our target is a matched contractor within 15 minutes during business hours, and most jobs scheduled within the week. Genuine emergencies — water coming in, no power, no AC in August — we push to the front. We will tell you honestly when we cannot move fast enough, rather than let you wait on us.

What if the work isn't right?

Tell us before you pay, if you can. We go back to the contractor, and every vendor in the network signs a re-service policy as a condition of being on our list. If a contractor will not make it right, he comes off the list — which is leverage you do not have calling a stranger off the internet.

Are your contractors licensed and insured?

Yes, and we check rather than take their word for it. Before any vendor gets a job from us we collect a W-9, a current certificate of general liability insurance, any license the trade requires in Louisiana, and a background screening. If a certificate lapses, that vendor stops receiving work until it is renewed.

Can I cancel?

Any time, from your account, without calling anyone. Monthly stops at the end of the current month. Annual is fully refundable in the first 30 days.

Do I have to use your contractor?

No. It is your house and your money. If you want a second quote we will help you read it.

Something wrong with the house?

Text (225) 555-0142. A person answers, 7 AM to 7 PM. Members get handled first.

Become a member

Are you a contractor? We send steady, pre-qualified work and you pay nothing to sit on the list.

Apply to the network